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Contact Center – Transform or Perish!

Contact Center – Transform or Perish!

Transform or perish is the IT equivalent of Darwin’s theory. As global organizations expand their footprint across continents, the number of customers required to be supported in real time increases at a staggering rate. When we are talking about tens of millions of daily contacts from customers, we need an integrated solution that can streamline […]

Countdown to Cashless Societies – Where are we in 2019?

Countdown to Cashless Societies – Where are we in 2019?

Being “cashless” is seen as an inevitable milestone for economies around the world. The Digital push has enabled a number of countries to become pioneers of cashless revolution – and there is a large audience adopting a “wait and watch” approach, preferring to learn from the early adopters. Experts in the field of technology, payments, […]

SEO N. IRELAND – A MANUFACTURED INDUSTRY

SEO N. IRELAND – A MANUFACTURED INDUSTRY

The PC revolution of the 90s, coupled with the dot-com boom which followed has resulted in massive amounts of online content. There are almost 2 billion websites online currently, and at least a tenth of them are active. Needless to add, online content is generated at unprecedented rates. Let’s put this into perspective, however: at […]

Are Humans Unknowingly Obstructing Technology?

Are Humans Unknowingly Obstructing Technology?

Each year, global organizations looking to transform themselves run into high project failure rates. Amid all the buzz around going digital, social, mobile, cloud hosting and analytics, the most basic problems of IT industry do not get discussed enough. Consequently, not enough time and resources are allocated towards their solution. As of January 2018, U.K. […]

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