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Blockchain – The Trustless Trust the World is Going After

Blockchain – The Trustless Trust the World is Going After

Technological advancements are becoming more of a routine affair than a breakthrough news these days. You look around and there is something new – in a phone, television, wearable device, air conditioner, speaker – the list goes on. Once the dust kicked up by new innovations settles down, we get the time to take a […]

Robotic Process Automation – Fact, Fiction and Opportunities

Robotic Process Automation – Fact, Fiction and Opportunities

Introduction of computers in banks and mechanical robots on production floors seem to have happened a long time ago. These concepts of automation revolutionized industries forever and set new benchmarks in terms of efficiency and quality. Robotics Process Automation (RPA) is a software industry’s counterpart to production line robots. Present decade has seen evolution of […]

Contact Center – Transform or Perish!

Contact Center – Transform or Perish!

Transform or perish is the IT equivalent of Darwin’s theory. As global organizations expand their footprint across continents, the number of customers required to be supported in real time increases at a staggering rate. When we are talking about tens of millions of daily contacts from customers, we need an integrated solution that can streamline […]

Countdown to Cashless Societies – Where are we in 2019?

Countdown to Cashless Societies – Where are we in 2019?

Being “cashless” is seen as an inevitable milestone for economies around the world. The Digital push has enabled a number of countries to become pioneers of cashless revolution – and there is a large audience adopting a “wait and watch” approach, preferring to learn from the early adopters. Experts in the field of technology, payments, […]

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