1 company. 3 shops. 2 warehouses. 3 websites. 10 EPOS. 2 currencies. 20+ Staff. 30+ Suppliers. And the need to expand.
Now, you'd expect that having a sound business model and robust profits should be enough to meet the demands of the growing industry, but, as our client had found out, the aspirations of your company may be strangled breathless by what we call the "technical chokehold" – lacking a proper system to support the growth. Scaling from a single to multiple locations is not something you'd like to face unprepared. In fact, this had brought so many challenges for our client, that he had troubles believing us when we guaranteed him a single platform, centralizing operations and reducing costs.
The client contacted us after his previous contractor turned out to be one of the numerous “shiny shoe salesmen” lurking around, and failed to deliver what he had promised. But, we know that delivering is preceded by experience and knowhow, which, in turn, go hand in hand with careful listening and diligent notetaking. And this is what we did.
We realized that what our client needed was a custom solution combining an e-commerce front-end with multiple payment gateways and custom-built ‘smart’ machine learning algorithms able to work out and manage the minimum, the optimum and the maximum stock levels for each of the company's locations, based on purchase history and live sales. And even more: order management system integrated within the platform capable of automatically distributing PO’s to over 30 suppliers; real-time stocktake updates, not interfering with any stage of production; an IP Camera & VoIP phone system; digital time attendance modules.
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